Privacy Policy

This Privacy Policy explains how your personal data is collected and processed when you use the NOA Studio website, online booking system, or communicate with us.

Depending on how you interact with NOA Studio, we may collect:

• Name and surname
• Telephone number
• Email address
• Appointment date and time
• Selected service
• Selected stylist
• Booking and appointment history
• Cancellation or rescheduling information
• Communications with NOA Studio
• Information you voluntarily provide when contacting us

We only collect information that is reasonably necessary for providing our services and managing your appointments.

We may use your personal data to:

• Process and manage appointments
• Confirm bookings
• Send appointment reminders
• Allow you to cancel or reschedule appointments
• Contact you regarding your appointment
• Communicate with you through WhatsApp, email, telephone or other communication channels
• Respond to enquiries and customer-service requests
• Manage our client records and salon operations
• Prevent and manage fraudulent bookings or repeated no-shows
• Comply with legal and regulatory obligations
• Improve our services and booking experience

We will not use your personal data for unrelated purposes without an appropriate legal basis.

If you provide your telephone number and use our booking or communication services, NOA Studio may use WhatsApp to send transactional communications relating to your appointments.

These may include:

• Booking confirmations
• Appointment reminders
• Cancellation notifications
• Rescheduling or booking-management information

WhatsApp communications are intended primarily for service-related communications and are not automatically marketing communications.

WhatsApp messages are processed through Meta's WhatsApp Business Platform. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policies.

When you make an appointment through our online booking system, we process the information necessary to:

• Create your appointment
• Identify the service you have selected
• Allocate a stylist
• Contact you regarding your appointment
• Manage cancellations and rescheduling

Some services may have specific booking, cancellation or rescheduling conditions, which will be displayed during the booking process.

Depending on the purpose, we process your personal data on one or more of the following legal bases:

• Performance of a contract: to manage and provide your requested appointment or service.
• Legitimate interests: to operate our salon, manage appointments, prevent abuse and communicate with clients about existing bookings.
• Legal obligations: where processing is necessary to comply with applicable laws.
• Consent: where we specifically request your consent, such as for certain marketing communications or optional processing.

Where processing is based on consent, you may withdraw your consent at any time.

We will only send promotional or marketing communications where we have an appropriate legal basis to do so.

You may unsubscribe from marketing communications at any time by following the instructions provided in the communication or by contacting us.

Transactional communications relating to an existing appointment are not considered marketing communications and may still be sent when necessary to provide the requested service.

We may share personal data with trusted service providers where this is necessary to operate NOA Studio, including providers involved in:

• Online booking and salon management
• WhatsApp communications
• Website hosting and technical infrastructure
• Email and communication services
• IT and security services

These providers may only process personal data in accordance with applicable data-protection requirements and, where applicable, our instructions.

We do not sell your personal data.

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we take appropriate measures to ensure that personal data receives a level of protection consistent with applicable data-protection legislation, including appropriate safeguards such as adequacy decisions or Standard Contractual Clauses where required.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Appointment information may be retained for longer where necessary to comply with applicable accounting, legal or regulatory obligations.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

Under applicable data-protection legislation, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request portability of your data where applicable
• Withdraw consent where processing is based on consent

To exercise your rights, contact us at hello@noastudiobarcelona.com.

We may need to verify your identity before processing certain requests.

You also have the right to lodge a complaint with the relevant data-protection supervisory authority, including the Spanish Data Protection Agency (AEPD).

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable, support analytics or marketing activities.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookie preferences through our cookie-management tools or your browser settings.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The latest version will always be made available on our website with the relevant update date.